Shipping & Returns

All orders - $8 shipping & handling. Please add $6.00 extra for Canadian customers.
Next Day Air Service USA $25 Shipping Weight up to 3 pounds
2nd Day Air Service USA $18 Shipping Weight up to 3 pounds
Items shipped to Canada are shipped by Postal Priority services. The 7% GST, as well as duties, will be required upon pick up at the Post Office.
We service the United States, Canada, and all U.S. Territories and Global community.
Ground Freight is normally 3 - 7 business days and in some cases 7 - 10 business days depending on your zoned region.
Customer is responsible for shipping charges if merchandise is returned unclaimed and will be billed accordingly.
International Customers shipping costs will be added based on rate for your territory. Shipping methods are VIA US Priority Mail Global or UPS Global Services.
In some States drop shipment sales tax may be applicable.

Shipping Methods
Normally orders are shipped by UPS Ground or Fedex Ground. Shipping to Canada, Alaska, Hawaii, Puerto Rico and U.S. Territories are shipped by US Postal Priority mail. See shipping policy & charges for additional information.

Shipping Restrictions
Tables, Robots & Barriers and other items where shipping is not included or is not covered in our shipping policy a freight quote is required. Flammable items such as cleaners, glues, etc cannot be shipped by Air Service and must be shipped by Ground Service. Items in which includes shipping charges this is for orders within the Continental United States. Canadian Customers and U.S. Territories require a freight quote with exceptions of orders that meet our normal shipping policy guidelines.

Return Policy
RETURNS: Please contact us immediately for instructions. No returned merchandise will be accepted without written authorization. Returned merchandise must be shipped with transportation charges prepaid. Returns sent transportation charge collect will not be accepted. All returns are subjected to a restocking charge not to exceed 15% (excluding tables). Only unused or non-repairable items are to be returned with an approved RMA#. A 15% handling/refurbishing charge will apply to any non-defective returns upon review by Spintech Table Tennis, Inc. or supplying vendor. No refund or returns on Special Order items or Custom Made items except in cases of defect subjected to policies of our vendor or in house approval. Also see refund policy for additional information.

CANCELLATION: Cancellations are subjected up to a 15% cancellation fee once an item has been shipped excluding Tables. Table cancellations are subjected up to 35% cancellation fee and possible additional penalties up to 2.5%. Many of these terms are subjected to Third Party charges and penalties (Supplying Vendor).

SUPPLYING VENDORS: in many cases returns are subjected to the rules and regulations of our supplying vendor as in the case of product defect.

CLAIMS & FREIGHT DAMAGES: claims & freight damages should be made within 3 - 5 working days. Please open packages immediately upon receipt and check for damages and shortages. Please keep all shipping cartons in the event of inspection if required by carrier and request and fill out a claim report and fax us a copy immediately then mail out a hard copy that we may have on file.

SHORTAGES: if your order is not delivered to you in accordance of packing slip please check all packages for evidence that they have been opened. If pilfering is suspected please notify the delivery carrier so that they can inspect packages as they are opened. Check contents of all packages against your enclosed packing list. Small items may easily be overlooked as part of the packing material. If shortages are discovered, not attributable to shipping carrier please notify us in writing within 3 days of receipt of order by fax then mail out your hard copy that we may have on file. Failure to make such notification in that period will negate any later loss claim. Your cooperation in this matter will be greatly appreciated.
Refund Policy
All returns subjected to review and approval we issue an in house credit immediately redeemable upon conclusion of any and all investigation this normally takes one week on in house matters. In the case of third part (vendor approval) this process may take two to four weeks.
There are absolutely no refunds for shipping charges our shipping fees and any return shipping charges are the customer's responsibility.
Returns due to product defect are subjected to our or vendor's return policy and approval of return.
Any item returned and found to be non-defective and a refund or credit is issued the amount issued is less shipping & handling plus 15% handling/restocking charge. (excluding freight able items Ex: Tables, Barriers, Robots etc.)
Refund or in house credit are only given to items returned in resalable condition (unused, original manufacturer packaging or as we shipped to you received by our vendor or manufacturer).
No returns or refund accepted on video tapes except in cases of defect and are subjected to policies of our vendor.
No refund or returns on Special Order items or Custom Made items except in cases of defect subjected to policies of our vendor or in house approval..